RSVP Standards
- Contact with the non-catastrophic injured worker within five business days from referral
- Contact with the catastrophic or hospitalized injured worker within one business day from referral
- All travel pro-rated with other cases worked that business day
- On-site work location visit performed for each case, unless otherwise requested by referral source
- Referral source is notified of changes/additions to treatment plan and work status changes the same day these occur
- If nurse case management has not resulted in a positive movement toward recovery each month, the case is closed
- All cases reviewed each month by quality assurance staff for positive movement and resolution-oriented case MANAGEMENT- not case monitoring
- No clerical charges
